Troy Tech Supports The IT World

May 15, 2002
| By Katy Rent |
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GRAND RAPIDS — Troy Tech Services Inc., a professional employment organization, has extended its services to include the field of information technology (IT).

The company is promoting a new business strategy, which it asserts is cost effective as seen in the company’s increase in sales from $250,000 annually to $1.6 million.

“We’re getting lots of attention,” said Rita Cribbs, president and CEO.

“This strategy works for the company; it has been proven in our engineering area and will work as well in the IT world. Companies are recognizing their core processes, and evaluating departments that can be handled more efficiently by outsourcing.”

Since November, Troy Tech has added 23 small to midsize companies that it assists in staffing needs. Cribbs said these companies and others are attracted to strategic outsourcing.

“This process gives a company added flexibility and can help in solving outsource problems,” said Cribbs. “One-source is becoming the new trend in the market. Companies don’t want to have to outsource numerous people from different areas. This way, they can come to us and we can staff all their areas of need.”

In a solution provider market, Troy Tech reports increasing demand for end-to-end solutions. The company believes it is responding to a market which has passed the age of contractors and subcontractors; companies today are looking for solution partners who can act as an extension of their own staff.

Along with IT staffing, Troy Tech reports introducing an entire package to companies, the Quality Assurance Program (QAP). The company addresses the cost issues and customizes a QAP package with a direct connection to a Troy Tech IT professional, with one phone call. This concept improves a company’s revenue and business process.

“I see Troy Tech acting as the solutions provider,” commented Cribbs.

“We not only furnish the staffing but also take on responsibility for the project and its deliverance.”

Heading up the QAP program is Brian MacDonald, technical operations manager, who has developed a team of IT professionals with solid backgrounds to support the growing demand in the program. Working with MacDonald are Kenny Dinh-Luu and Marc Lamoreaux, both senior systems engineers.

Troy Tech Services supports staffing needs for 164 client companies, in which the addition of technology support is just another avenue for providing service.

Traditionally Troy Tech has offered a variety of staffing services to client companies looking either for outsourced labor or permanent employees, from light industrial to extremely specialized jobs, such as engineering.

Cribbs said IT jobs are only getting harder and harder to fill, especially here in the western part of the state, because salaries lag behind national and even eastern Michigan averages.

The company got its start in the IT arena through interaction with Cribbs’ other venture, Midwest Business Systems (MBS). MBS is a business computer firm that runs services from installation to information technology staff outsourcing.

Combined, the firm employs a little over 760 people with offices in Cadillac, Grand Rapids, Marquette, Southfield and Waterford.

MBS specializes in computer contracts with governmental agencies, such as public schools, and the company meets all the requirements needed for bidding on government contracts. Being a woman-owned business can be a plus for winning government contracts, Cribbs said.

“The market is dictating that businesses provide complete business solutions,” Cribbs told the Business Journal.

“Although a staffing firm and a computer company may not have seemed like a natural fit, it is now clear that the purchase allows us to do things such as provide the QAP program.”           

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