Moving From Paper To Electrons

November 27, 2002
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GRAND RAPIDS — Priority Health reports recently launching a Web site that allows subscribers, employers, agents and health care providers to gain faster access to information.

Known as “myservices” and linked to Priority Health’s Web site at www.priority-healthcom, the new administrative tool is designed to cut down on paperwork and provide a secure, instant means of communication with the managed-care company.

“We’re trying to get faster, paperless administration,” said Amy Larson, Priority Health’s corporate communications coordinator. “Eventually we’re hoping to see some savings out of this on both sides, for employers and for ourselves.”

Priority Health has more than 366,000 subscribers at more than 5,000 employers in a 27-county region of West Michigan.

Subscribers can use myservices to order a new ID card, change their primary care physician, and view their benefit package. Employers can access the site to enroll or disenroll individual employees, check benefit information and obtain a summary of claims and payments.

Physicians, hospitals and other care providers can request authorizations and check the status of a request through myservices, as well as get information on covered procedures and medications under a patient’s plan

Agents can use the site to obtain a quote for prospective subscribers, enroll new members, receive bill and payment summaries and check their commission.

Priority Heath launched the site in July and has been adding features, Larson said.

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