Stiles Unveils Service Center During Expo

November 5, 2007
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GRAND RAPIDS — Stiles Machinery Inc. will unveil its new $1 million call center during three days of education, training and seminars for the woodworking industry.

Stiles’ onsite activities coincide with one of the biggest tradeshows that DeVos Place hosts. Coming to the convention center this week is the Midwest Industrial Woodworking Expo, which opens its two-day run on Thursday. Stiles will provide a free shuttle between its plant and downtown for Expo attendees.

TSI Expos of Claremont, N.C., which produces the biannual show, promises more than 300 exhibitors displaying new machinery, technology, software, tooling, hardware and materials. The tradeshow will occupy 120,000 square feet of exhibit space and be worth more than $150,000 in event income to the building. The expo regularly attracts nearly 5,000 industrial woodworking professionals. Show hours are 9 a.m.-5 p.m. Thursday and 9-4 Friday.

In conjunction with the show, Stiles Machinery, the Grand Rapids distributor of woodworking equipment, will hold a formal dedication of its new customer service center at 1:30 p.m. on Wednesday. The state-of-the-art center, at 3965 44th St. SE, will provide round-the-clock technical support to customers throughout North America. 

The 5,000-square-foot facility will combine spare parts ordering and distribution with customer service and technical support for a more seamless response. Currently 229 employees are based in the Grand Rapids facility, and the company plans to hire additional workers to staff the new center.

The Stiles customer expo will feature hands-on seminars and training on a wide range of advanced woodworking equipment, including sliding table saws, sanders, grinders, edgebanders, moulders and other equipment. Stiles — the nation’s largest supplier of advanced CNC equipment for panel processing, solid wood and related industries — will showcase its proprietary software during the event.

“We expect another excellent turnout to what has become a popular regional gathering of some of the leading furniture, cabinet and fixture manufacturers in the Midwest,” said Peter Kleinschmidt, Stiles president. “By providing innovative product solutions, Stiles serves a wide range of customers, from the small cabinet shop interested in quick set-up to the high-volume manufacturer investigating lights-out production.

“As part of our commitment to customer service, we are very pleased to open our new customer service center, which will provide 24-7 technical support from knowledgeable employees. Since opening our doors in 1965, Stiles has invested in growing our Grand Rapids headquarters.”

Kleinschmidt said that last year the company achieved its best financial results since 2000 and is projecting an 11 percent sales increase this year. He credits an across-the-board upswing in demand from all the industries the company services, particularly office furniture, for Stiles’ double-digit growth.

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