Human Resources, Real Estate, and Technology

ISP rises to flood watch

April 11, 2014
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Iserv connects flooded businesses to temporary space
Grand Rapids-based Iserv has extra space at its downtown headquarters. Courtesy Iserv

If spring brings flooding to Grand Rapids, a local Internet service provider is ready to lend businesses a hand.

Business shelter

Though Iserv encourages businesses to make sure they’re prepared before an emergency, businesses caught in the floodwaters can seek assistance — as long as space remains available — from the company at its Grand Rapids headquarters and data center, which is staffed and open 24 hours a day.

The company has 25,000 square feet of built out office space available and several amenities it is prepared to offer flooded-out businesses for free: phones, high-speed Internet, copiers, a kitchen and more.

Businesses can take advantage of the office and data center space for disaster-recovery operations and to receive business-continuity assistance.

“We hope that the flooding won’t be an issue, but if water levels rise, we will be available to keep businesses online and open,” said Tracy Pryce, director of customer relations, Iserv.

Disaster preparation

Iserv is encouraging businesses to think about their data backup and recovery plans before an emergency.

“Businesses are encouraged to verify their backup and disaster-recovery plans are in place and have been tested,” Pryce said. “We are urging local businesses to not wait for the flood.”

Iserv outlined several steps for businesses to walk-through in planning for a disaster scenario: confirm that protective systems are ready, including backup power generators and uninterruptable power supplies; confirm a backup system is in place for all critical business data and systems; ensure a disaster-recovery plan has been created; test recovery operations; review roles and responsibilities with disaster-recovery team members; test disaster communications plans; and confirm that a business-continuity plan is in place.

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