Health Care

Hospital wins Excellence in Patient Care award

August 6, 2014
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Metro Health Hospital in Wyoming is a 208 bed general acute care teaching hospital that serves more than 130,000 patients. Photo via fb.com

A hospital is being recognized in Chicago this week for scoring high on an industry survey that measures patients’ perceptions of a hospital’s quality of care.

Metro Health said last month that Metro Health Hospital in Wyoming, a 208 bed general acute care teaching hospital, will receive an Excellence in Patient Care award by the Studer Group, a health care consulting firm in Gulf Breeze, Fla., for receiving an overall rating of "9 or 10" on the Hospital Consumer Assessment for Healthcare Providers and Systems patient survey.

The Excellence in Patient Care awards will be presented at the 12th annual What’s Right in Healthcare conference this Thursday and Friday in Chicago.

The survey

The 27-question survey was created by The Centers for Medicare and Medicaid Services CMS and the Agency for Healthcare Research and Quality.

The survey is an initiative to provide a standardized survey and data-collection method to measure patient' perceptions of how a hospital is performing in terms of patient satisfaction and allow objective comparisons among health care organizations.

Patients rate hospitals on several topics: physician communication, nursing communication, responsiveness of hospital staff, pain management, discharge of information, quietness of the environment, transition of care and more.

Recipients of the awards are selected out of a pool of Studer Group partners and are based on a composite score for the third quarter of 2012 through the second quarter of 2013.

Practices

Metro Health Hospital, for instance, runs patient rounds on the hour, incorporates keywords to make patients feel secure and creates a trusting environment to deliver award-worthy care, said Ingrid Cheslek, chief nursing officer, Metro Health Hospital.

“It is really the patient’s perception of their care, which is extremely important to measure,” Cheslek said  “As always, these awards happen periodically throughout the community, but when they are the patient’s perception, it is extremely key, because you know you are doing the right thing.

“We take these rather seriously, and it is a nice affirmation — kind of re-fuels your tank to keep doing the best that you can."

Mike Faas, president and chief executive officer of Metro Health, said the health care system's goal is "to always provide top-quality health care for our patients in a manner that makes them feel confident, comfortable and well cared for.”

Studer

The Studer Group works with health care organizations throughout the world to achieve, sustain and accelerate clinical, operational and financial outcomes. 

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