Chow Hound names director of retail operations
A one-time retail stocker is now the director of retail operations at a chain of eight pet-supply stores.
Ryan Mulder was a 16-year-old when he started with Grand Rapids-based Chow Hound Pet Supplies about 18 years ago as a stocker.
Chow Hound said this month that it has promoted Mulder to the director role.
Mulder most recently served as manager of the chain’s Grand Rapids North store on Northland Drive.
He worked his way up at the retailer, serving in various roles over the years, including serving as a manager at multiple Chow Hound stores.
Mulder received his B.A. in business management and administration from Davenport University.
Due to growth
Mulder said his new role at Chow Hound was created as a result of the retailer’s growth in recent years.
“With the recent addition of our Jenison location, we have found the need for an additional position to ensure each of our locations are growing together in a unified way,” Mulder said. “We have tremendously skilled managers, all with unique skills and abilities."
Mulder added that his role will be to “take the best practices from all our locations and what we have learned over the years from our loyal customers and bring a more consistent shopping experience across the company.”
Mulder will travel to the chain’s stores “quite a bit” to train, coach and look for “new and unique ideas” for merchandising and product selection.
He also plans to help Chow Hound stay on the “crest of the wave” in the pet industry by following product trends.
Chow Hound, founded in 1989, operates eight stores in Grand Rapids, Holland, Grand Haven and Jenison.