Government, Health Care, and Real Estate

Senior living community earns perfect rating

October 16, 2015
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Aging in Place
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A senior living community in the region has joined a select group by earning the state’s highest rating for its quality of care and services.

Friendship Village in Kalamazoo said this week that it has been awarded a deficiency-free or 100-percent rating in this year’s survey by the state of Michigan Bureau of Health Services - Licensing & Regulatory Affairs division, or LARA.

The perfect rating is earned by less than 3 percent of nursing facilities in Michigan and is one of the “top indications of excellence” for nursing facilities, according to the community.

Friendship Village, founded in 1975, is located on 72 acres.

“It is a tremendous honor to receive this perfect rating,” said Jeremy Phillips, director of nursing, Friendship Village.

Friendship Village said that as national and local health regulations become “more and more stringent,” it is “increasingly more difficult to achieve a deficiency-free rating.”

“We remain committed to leading the way in patient care and services in Kalamazoo,” said Jeff Hagen, executive director, Friendship Village.

Unannounced evaluation

The LARA survey process is a complex and rigorous yearly inspection of nursing facilities to assure all are operating under federal and state regulations to maintain quality patient care.

The inspection surveys are unannounced and conducted for about a week.

A review of core criteria is conducted, including quality care, safety, administration, food service, nursing care and patient rights.

The inspection team observes and evaluates all aspects of resident care and nursing facility procedures and practices, assessing facility compliance with hundreds of specific state and federal standards.  

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