Health Care and Human Resources

Health system names 'best' physician

February 1, 2016
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Kevin Furlong
Kevin Furlong. Courtesy Metro Health

A health care system has singled out one of its physicians for an award.

Metro Health said last month that Dr. Kevin Furlong, a hospitalist, has received the Physician Best of Metro honor.

The award is typically given once per quarter.

Hospital employees, volunteers and physicians nominate a physician who demonstrates a commitment to Metro’s four organizational goals: to provide the best patient experience, the best employee experience, the best physician experience and the best community experience.

A multi-disciplinary committee reviews each of the nominations. The committee also reviews any available quality measures when considering physician nominations.

Furlong has been with Metro Health Hospital for 17 years.

In addition to his role treating inpatients at the hospital, Furlong is also involved in a number of leadership roles with Metro Health.

He served as chief of staff from 2012 to 2013, and he has served on the board of directors since 2010.

He has also served on a number of committees during his time with Metro.

Metro Health said Furlong continues to be a top performer on Hospital Consumer Assessment of Healthcare Providers and Systems, or H-CAHPS, surveys in the Doctor Communication category.

He also consistently receives high ratings from patients who rate him as “always” treating them with courtesy and respect, listening carefully and explaining topics in a way patients can understand.

He is also known for his consistent, clear documentation, which provides staff with clarity on patient status and needs.

Furlong is described on his nomination form as “very engaged, professional and passionate about great outcomes and patient-centered care.”

He is also described as “engaged with handling physician issues and call schedules.”

“I try to reinforce (to patients) the fact that we do realize that it is never fun being a patient in a hospital, but if we can make their stay with us as enjoyable as possible, then we have done our job,” Furlong said.

“And that is what it means to provide the best patient experience, whether it’s communication with the patient, treating the patient with courtesy or just having a clean room, all of those things provide the best experience for the patients and their families.”

Furlong received his D.O. degree from the Kansas City University of Medicine and Biosciences and completed both his internship and residency at Metro Health Hospital.

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