Travel & Tourism

Ford airport ranks as No. 1 airport of its size in North America

February 29, 2016
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Ford airport upgrades Wi-Fi network
A business traveler uses the Wi-Fi network at Ford airport while waiting for a flight. Courtesy Ford airport

Gerald R. Ford International Airport is flying high.

Airports Council International, or ACI, announced today the winners of its 2015 Airport Service Quality Awards, and the Grand Rapids airport is the No. 1 airport in North America serving between 2- and 5-million passengers a year.

Ford airport is also the second-best airport in North America, when compared against all airports that serve at least 2-million passengers a year.

Following first-place winner Indianapolis International Airport, Ford airport landed in a five-way tie for second place with Dallas Love Field, Jacksonville International Airport, Ottawa International Airport and Tampa International Airport.

Detroit Metropolitan Airport landed in a tie for third place.

"Passenger experience"

“Customer service is a top priority for our entire team at the Gerald R. Ford International Airport, and we are thrilled to be recognized as the top performer of our size in North America,” said Brian Ryks, executive director, Ford airport.

“We’re dedicated to ensuring continued progress in this area, as we make significant investments in personnel, services and facilities focused on providing a first-class experience from the vehicle curb to the aircraft gate. We are working to improve the passenger experience every day, and this award reflects that effort.

“We are thankful for all of the tenants and stakeholders who are the front-line service providers behind this award. From the airlines to our parking services, law enforcement and curb-front security to TSA and airport ambassadors — they do a tremendous job day in and day out to ensure the passengers have a quality experience at our airport.”

Ryks added the airport will plan a celebration to thank and recognize the efforts of its employees.

Airport Service Quality awards

ACI’s Airport Service Quality award winners represent the world’s best-in-class airports where improving the passenger experience is concerned.

The organization delivered more than 550,000 in-depth passenger surveys at more than 300 airports in 80-plus countries to assess the customer experience at each airport.

Ford airport improvements

Last year, Ford airport broke ground on its $45-million Gateway Transformation Project, which will streamline security screenings, update restrooms and install new flooring, lighting, business centers and retail, food and beverage space.

Ford airport has worked to improve other amenities as well, including faster Wi-Fi, airport ambassadors, a therapy dog program, updated parking and valet services and new skycap services.

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