State orders utility to pay $516K fine
LANSING — A state commission has ordered a Michigan utility to pay a nearly $516,000 fine over billing rules violations.
The Michigan Public Service Commission announced last week the fine of Jackson-based Consumers Energy.
It came about five months after the commission began an investigation into the utility's billing practices in Michigan.
The commission found that Consumers Energy failed to complete meter reads for more than 2,500 customers and determined that the company wasn't properly communicating how much time customers had to pay bills.
Consumers Energy spokesman Dan Bishop says in a statement that the company hadn't been meeting its own customer service standards, but it is "committed to making this right."
The utility provides electricity and natural gas for more than 6-million residents.