- change ups
5/6/13 8:00 am to 5/6/13 5:00 pm EST
Grand Rapids Community College - Sneden Hall
Grand Rapids, MI
Explore the role lean plays in providing superior customer satisfaction throughout the value chain. Application of the 5 Ps for waste reduction, as well as a systematic analysis of work flow will help you identify processes that provide the biggest return to the customer. Appropriate for both manufacturing and service industries.