Holland Hospital's $45.7M Project

March 27, 2007
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Patient care and comfort are the driving forces behind Holland Hospital’s $45.7 million renovation and construction planned for completion in September.

“I think the most important thing that we’re doing is focusing our efforts on patient satisfaction,” said Mike Parker, director of construction and support services. “The planning for this project went back as early as 2002 as part of our master facility plan where we assessed our overall need.”

Construction began in June 2004, Parker said, with two phases planned.

The first phase, which was completed in fall 2005, included an emergency room expansion that brought the number of beds from 18 to 40; a cardiac rehabilitation area; a new cafeteria for visitors and employees; a new home for medical records and physician logs; and an expanded radiology department, including a 64-slice CT scanner.

Parker said some of the ER enhancements were done to eliminate wait time. The hospital also changed its registration procedure so that patients in the emergency department no longer have to pre-register, but are registered at their bed after they’ve been seen by a physician.

“We virtually have no wait time,” he said.

After a year of using the new system, Parker said it has been very successful — so successful, in fact, that it virtually eliminated the need for the larger waiting room that was part of the construction.

“Outcomes have been fantastic,” he said. “We expanded our emergency waiting room, but we really don’t need it.”

The second phase of the construction, which began in 2005, is a 60,000-square-foot addition that includes a new lab, pharmacy and conference center, plus a new intensive care unit/telemetry unit. Instead of 30 beds crowded into 9,000 square feet, the new ICU/telemetry unit will contain the same amount of beds in 20,000 square feet, allowing space for patients’ families and more patient privacy in appropriately sized rooms, Parker said.

“It’ll also include additional patient visitor parking, a new entrance, and a new chapel and gift shop,” he said.

An indoor healing garden for use by patients and visitors is another addition that will make the hospital more welcoming.

“A lot of what we’re doing on this is focused to the patient and family experience,” he said. “We’re not increasing the number of licensed beds; it’s just to give those patients a private room experience.”

Parker said there have been few complaints during the construction period, with some patient satisfaction numbers even going up over the past three years.

“The staff has done an excellent job of helping our patients and our visitors navigate the facility,” he said.

The hospital has had several additions over the years. The original building was constructed in 1927 and was razed during the beginning of Phase 2 construction.

In a separate expansion, Holland Hospital has added four more beds to its off-site Center for Sleep Disorders at 854 S. Washington.

Jeffrey Hodges, manager of Cardiopulmonary Services, said that previously patients had to wait three or four weeks after their initial appointments for their sleep assessment.

Hodges said sleep disorders are becoming more common, both because of an increased incidence of obesity and because of increased awareness on the part of physicians and patients. Problems such as sleep apnea have been linked to other health problems such as heart disease, high blood pressure and possibly even stroke in extreme cases, he said.

“The earlier we can detect it, the earlier we can get them treated, the better off the patient will be down the road,” he said.

The center has “hotel-style” rooms with cable television, private baths and adjustable beds where monitors track breathing patterns, brainwaves, respiration rate, oxygen saturation and airflow to help detect sleep disorders. HQX

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