Info, Entertainment System Debuts At Butterworth

January 14, 2008
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GRAND RAPIDS — Spectrum Health and health care technology company Cerner Corp. have teamed up to create an interactive video system that delivers personalized health education, movies and Xbox 360 games, and eventually will provide access to medical records such as digital imagery.

The Cerner Care Console system made its public debut at the Microsoft Corp. booth at last week’s Consumer Electronics Show in Las Vegas, but a prototype system is being tested in eight rooms in Butterworth Hospital’s Progressive Care Unit.

Cerner, based in Kansas City, Mo., provides a health care information technology platform called Millennium, used by Spectrum. The system incorporates Vista Ultimate and its Windows Media Center.

In addition to allowing patients to control the television and surf the Internet, the touch-screen graphic menu system includes these options:

**My Health Notes, which allows patients to type in notes they can use as a basis for discussions with their care providers.

**My Education, which currently delivers health education videos from Emmi Solutions, founded in 2004 by Rightfield Solutions, a Chicago-based developer. Emmi — Expectation Management and Medical Information — offers videos on dozens of health conditions and procedures, although 20 are available for the trial period.

**My Care Team offers pictures and lists of credentials for the health professionals caring for a patient.

**My Schedule lets patients input items such as times for meals and tests; eventually, the feature would be connected with the clinical information system for automatic updates.

**My Hospital gives patients information about the hospital. The prototype includes just a photo and paragraph of text, but eventually could include maps.

**My Opinion provides a short survey for patients and lets them ask for feedback. It does not replace quality or patient satisfaction data that hospitals are expected to report to outside agencies.

**My Entertainment includes not only television and the Internet, but can be connected to an Xbox 360 and used for online games. The full system is expected to include a menu of movies, but patients will be charged for those.

The full installation will give patients access to their medical information, such as test results and digital imaging, through a connection with the Cerner platform.

Cerner used input from Spectrum Health patients, nurses and doctors to devise the system.

The screen is mounted on a moveable arm attached to the wall above the patient’s bed.

Kris White, vice president of patient affairs for Spectrum Health, said the system is part of the movement toward more patient involvement in health care.

“Part of the consumer trend, and just health care today, is patients and families becoming more involved and more engaged with care in general,” White said. “I think we’re just on the very beginning of that trend. Typically, there’s not a lot of tools available for patients to drive that engagement. We wanted to create something, a tool for our patients and families, to do that.”

Spectrum Health Grand Rapids President Matt VanVranken said the health system has a long relationship with Cerner.

“They’ve identified hospitals and health care systems across the country with which to build relationships,” he said. “We entered into an agreement with them 18 or 24 months ago to look at opportunities where we can work together jointly in product development. That brought this notion to the table.”

The completed system is expected to be marketed nationwide, with some of the profits funneling into Spectrum Health, he added. “There is a revenue-sharing element to this agreement,” he said.

Some 200 are expected to be installed at Butterworth by the end of 2008, and the system is to be included along with the new construction planned for Blodgett and DeVos Children’s hospitals. Eventually, it will extend to Spectrum Health’s other inpatient facilities: the Kent Community Campus, Spectrum Health United Memorial in Greenville and Reed City Hospital.

“We’d like it at every bed that makes sense,” VanVranken said. “That’s part of the pilot.”

For example, the staff is mulling whether to try the system in the outpatient infusion therapy area.

“It’s been out for a few weeks now, and the patients seem to enjoy it,” White added.

Metro Health introduced an interactive patient information and entertainment system with the opening of its new hospital in Wyoming in September. Metro Health worked with local firm Optimal Solutions to develop the eVideon Patient Television System, which utilizes the familiar bedside paddle and the room’s television to provide similar services. 

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