Health Care and Lakeshore

Hospital wins national award

September 17, 2014
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Holland Hospital serves communities in Ottawa and Allegan counties with its 189-bed main campus and off-site locations. Photo via

A hospital in the region has been recognized by national standards organizations for a pair of its services.

Holland Hospital said this month that it has received a national performance award recognizing quality care in its cardiology program for heart and vascular patients, and its Endoscopy Center has been re-certified by a national society for adhering to patient safety and quality guidelines.

Gold cardiology

The cardiology program at Holland Hospital received a Gold Performance Achievement Award through the ACTION Registry-Get With The Guidelines quality improvement program within the American College of Cardiology’s National Cardiovascular Data Registry.

As an outcome-based initiative, the registry focuses on providing benchmark reports and tools to measure and achieve improvement goals for acute coronary syndrome patients who are at high risk for certain types of heart attacks, such as STEMI and NSETMI.

“We are extremely fortunate at our hospital to have the team that we have,” said Todd Knight, director of invasive and interventional procedures, Holland Hospital. “They are not only engaged in providing optimal care, but also embrace opportunities to learn from outcomes and continually try to improve on all evidence-based practice initiatives for those to whom we provide treatment and care.”

The award by the cardiology college recognized the hospital’s implementation of higher standards of care: medications ordered and received within a defined time frame; interventions completed within or better than the industry benchmark standard time; and clear communication with patients regarding discharge treatment plans.

Knight said several steps led to the hospital’s fifth-consecutive annual recognition: focusing on communication between team members and representatives from different department areas; striving to incorporate protocols into daily routines; and reviewing data with all members of the cardiology program.

Three-year certification for gastrointestinal endoscopy

Holland Hospital was also re-certified as a designated American Society for Gastrointestinal Endoscopy Center for the quality of patient care at its Endoscopy Center.

Nicole Berkimer, nursing manager for the Endoscopy Center and Same Day Surgery at Holland Hospital, said the certification recognizes the multiple criteria the hospital met, resulting in better care for patients.

“It really makes sure that we follow the latest standards and our staff are well trained to perform the procedures and our physicians are credentialed appropriately,” Berkimer said. “It really does show a commitment to patient safety and quality.”

Heather DeVree, clinical coordinator at the Endoscopy Center at Holland Hospital, said when the hospital received the certification three years ago, there were not as many requirements.

The three-year certification includes a range of criteria: the privileging of physicians working in the center; quality measures relating to patient outcomes; re-processing endoscopes; infection control rate; and training and maintaining staff competency.

As a society-certified center, Berkimer said complying with the rigorous guidelines keeps the program on top of what’s transpiring in the world of endoscopy.

“I think we are really proud of the designation,” Berkimer said. “It is an honor to be recognized by the ASGE for our efforts we put forth, trying to have the best practice we can, the best patient care we can and then to be recognized for that.

“The better scopes we do, the better rate of detection for cancer we have and that is really why we want people to be screened and have their screening colonoscopy.”

As a national professional organization, the American Society for Gastrointestinal Endoscopy Center was founded in 1941 to advance patient care and digestive health by promoting high standards in patient care, endoscopic training and practice and research in gastrointestinal endoscopy.  

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