Health Care, Lakeshore, and Real Estate

Hospital moves urgent care center

January 21, 2015
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Holland Hospital Urgent Care Services
Holland Hospital Urgent Care Services is based at its Lakeshore Medical Campus in Holland. Courtesy Holland Hospital

A hospital in the region has moved its urgent care center into a larger building that underwent a $1.4-million renovation to accommodate patient growth and improve staff workflow.

Holland Hospital said that its Urgent Care Services center in Holland relocated this month from 3235 N. Wellness Dr., Building A — at its Lakeshore Medical Campus — to the newly renovated Building B at the same campus, at 3232 N. Wellness Dr.

Patient growth

“The reason for the move basically was prompted by volume growth,” said Joe Bonello, director of Emergency and Urgent Care Services, Holland Hospital. “We had outgrown the space we were in."

Initially treating close to 6,000 patients during its inaugural year back in 2001, the urgent care center at the Lakeshore Medical Campus has experienced steadily increasing patient volume over the years, reaching more than 30,000 patients at the end of 2014.

Lease option

Bonello said the hospital decided to exercise the option to lease the building across the parking lot to provide roughly a 25-percent increase in space.

Planning for the renovation began roughly a year ago, and the design layout included staff and physician input to increase efficiency.

Construction lasted six months and was funded by the owners of the building in exchange for a long-term lease from the hospital.

"We actually pretty much gutted the building and started with a blank canvas,” Bonello said.

“Fishbowl” setup

The new space includes 15 patient rooms and a central nursing station with three different pods, each managing a five-bed zone.

 Dr. Brian Cote, medical director of the Urgent Care program at Holland Hospital, said the new location was redesigned to enhance the patient experience and meet their expectations.

“We adopted the ‘fishbowl’ best-practice model that is used in the hospital’s emergency department, with a centralized nursing station surrounded by the exam rooms, allowing for efficient workflow and patient monitoring,” Cote said.

Bonello said feedback from the community, patients and staff has been really positive.

“It is a huge step up from where we were before,” Bonello said.

ER alternative

Another reason for the urgent care expansion is helping patients manage their health care dollars and increasing access to urgent care services to keep minor illness and injuries out of emergency rooms, according to Bonello.

“We are really trying to create a resource for the community to use to conveniently get the care they need in a cost-effective manner,” Bonello said.


Urgent Care Services is open daily, from 10:00 a.m. until 10:00 p.m. for patients with common illnesses or injuries: fever, cold, cough and flu; minor cuts and bruises; work and sports-related injuries; respiratory infections; sprains and strains; ear, eye and skin infections; and urinary tract infections.

The urgent care center also has an on-site lab and x-ray. 

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