Human Resources, Manufacturing, and Technology

Universal Forest wins global workflow award

July 27, 2015
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Universal Forest wins global workflow award
Hyland hosts a user group meeting for its OnBase case management software. Photo via

Universal Forest Products has been recognized for its excellence in case management support for knowledge workers.

The Grand Rapids-based organization was recognized as a 2015 Global Workflow Management Coalition Award winner for Excellence in Case Management recently during a special gala dinner at The BPM and Case Management Global Summit in Washington, D.C.

Improving processes

The global award for Excellence in Case Management highlights companies for their best practices in technology and work processes to support knowledge-driven work. Universal Forest Products was nominated by Hyland Software for the global awards program for using its OnBase case management system.

Sean Lemon, national project manager for Universal Forest Products, said the company has gone through a strategic and technological evolution involving case-driven solutions.

“As an early adopter of case management software capabilities, we realize the power of these solutions to support knowledge driven, information-intensive work,” Lemon said. “Over the past few years, we have continued to innovate and stretch the technology to new levels — leveraging OnBase to create content enabled, context aware and case-driven business applications across the organization.”

Universal Forest Products was recognized for improving performance and empowering workers across the organization: environmental compliance initial response rates increased by 45 percent to 99 percent; time spent managing capital expenditure processes was reduced by 98 percent; and clerical work was automated to re-allocate knowledge-based workers to focus on analyzing data.

Global awards program

The Global WfMC Awards program was established by the Workflow Management Coalition to highlight best examples of leveraging technology to support knowledge workers. The global awards program recognized 10 companies.

Nathaniel Palmer, director WfMC, said the submissions for the 2015 awards program showed a clear business need for adaptive case management, or ACM, and demonstrated innovative business solutions providing real value.

“Several submissions we received represent more complex applications, enabling collaboration across disparate units and organized research initiatives,” Palmer said. “The level of both innovation and maturity deliver the true promise of ACM for both disruption and competitive advantage.”

Both ACM and production case management entries were accepted for the 2015 awards program, which was managed by Future Strategies Inc. and jointly sponsored by WfMC and

Universal Forest

Universal Forest Products is a holiding company that provides capital, management and administrative resources to subsidiaries designing, manufacturing and marketing wood and alternative wood products.

Founded in 1955, the holding company is valued at roughly $2.7 billion and has subsidiaries located throughout North American and Australia.

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