Human Resources and Travel & Tourism

Couple alleges discrimination by airline agent

January 29, 2019
| By AP |
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ROMULUS — A deaf couple from California alleges that a gate agent for an airline discriminated against them at Detroit Metro Airport.

Socorro Garcia and Melissa Yingst said they tried to communicate with a Delta Air Lines agent Sunday about getting seats next to each other on a flight to Los Angeles.

The couple alleges the agent threw away the paper they were writing on and rolled her eyes.

Garcia claims in a Facebook video that he tried to retrieve the paper, but the agent called police and alleged that Garcia assaulted her.

The couple was ultimately denied boarding.

A spokesman for Delta said the agent discarded the paper, because she thought the conversation was over.

The spokesman said the agent felt threatened, because Garcia aggressively went behind the ticket counter, which isn't permitted.

Delta said it's reviewing the issue.

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