Tech company opens $500K test lab

February 22, 2019
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Service Express employees listen to the executive leadership team present during an internal business plan update at the IT company. Photo via

A Grand Rapids tech company has opened a new test lab.

Service Express, a third-party IT maintenance provider, has opened a 2,900-square-foot, $500,000 enterprise test lab.

The new lab, which is located at the company’s headquarters, at 3854 Broadmoor Ave. SE, is used to test data center parts, build and configure systems for customers and for advanced technical training.

The test lab features a custom-designed Liebert air conditioning unit, a Panduit Net-Contain system and is the primary workspace for the production and hardware solutions engineering teams.

The new space increases the company’s previous test lab by 1,000 square feet and has features like non-magnetic whiteboard walls for collaboration, ESD-compliant coatings on all work surfaces and OEM brand-specific cabinets to create test environments for training and best practice solution finding.

The Service Express production team processes about $7 million worth of data center equipment, or about 100,000 parts, annually. The production team includes specialists for every technology type — network, storage, OS and systems — and once components are tested in the native environment, the part moves to the primary distribution center, located next to the lab.

The lab also houses the company’s solutions engineering team, which provides technical consultations for the hardware sales team and customers.

Founded in 1993, Service Express maintains multi-vendor data center equipment for hospitals, manufacturers, universities, banks, Fortune 500 companies, financial institutions, government agencies and other companies worldwide. 

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