Health Care and Human Resources

Hospitals win awards for 'outstanding' patient experiences

May 30, 2019
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Mercy Health St. Mary's
Courtesy Mercy Health St. Mary's

A group of West Michigan hospitals have been recognized nationally for patient safety and experience.

Healthgrades, a Denver-based organization that compiles health care data for providers and consumers, released its annual awards for Patient Safety Excellence and Outstanding Patient Experience.

Patient Safety Excellence

The Patient Safety Excellence Awards recognize the top 10% of hospitals in the U.S. for “excellent performance” in safeguarding patients from serious, potentially preventable complications during their hospital stays.

The methodology uses inpatient data from the Medicare Provider Analysis and Review database and software from the Agency for Healthcare Research and Quality, measuring how well a hospital prevents injuries, infections and other serious conditions based on 14 serious, potentially preventable adverse events.

There are 460 hospitals that received the patient safety designation, only one in West Michigan: Spectrum Health Zeeland Community Hospital.

Outstanding Patient Experience

The Outstanding Patient Experience Awards recognize hospitals that provide an overall “outstanding” patient experience during hospital stays, as reported by patients.

The 434 hospitals that received the award represent the top 15% for patient experience.

The methodology applies a score for nine patient experience measures, determined from a 32-question survey.

Outstanding Patient Experience Award winners in West Michigan

Bronson Methodist Hospital, Kalamazoo
Holland Hospital, Holland
Mercy Health Saint Mary's, Grand Rapids
Metro Health Hospital, Wyoming
North Ottawa Community Hospital, Grand Haven
Spectrum Health Gerber Memorial, Fremont
Spectrum Health Zeeland Community Hospital, Zeeland

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