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Mental health provider changing care approach
UPDATE (2:52 p.m. March 23, 2020): HealthWest said it will continue to serve the essential behavioral health and substance use treatment needs of Muskegon County residents during the stay-at-home order issued Monday by Gov. Gretchen Whitmer.
“Mental health, substance use, and developmental disability services are more important now than ever,” HealthWest Executive Director Julia Rupp said. “Extended isolation puts the individuals we serve at risk, and our staff is here to help make sure those we serve know they are not alone.”
A behavioral health and substance use treatment provider is adopting a new approach to care during the COVID-19 outbreak.
HealthWest, which serves Muskegon County, said Tuesday that it is changing the way it operates to continue to “safely serve the essential behavioral health and substance use treatment needs of the Muskegon County community.”
“The quality of care at HealthWest will not change during this outbreak,” said Julia Rupp, executive director of HealthWest. “We are simply changing the way we serve the community to help prevent the spread of the coronavirus.”
HealthWest will close most of its facilities with only the Mental Health Center at 376 E. Apple Ave. and Brinks Crisis Residential facility at 1890 E. Apple Ave. remaining open to the public. Limited staff will be available at these facilities, and anyone arriving for services will be screened for COVID-19 symptoms before being allowed into the buildings.
Help will be available to individuals who typically receive services at other HealthWest locations through telemedicine and virtual meetings.
HealthWest staff is beginning to contact patients to ensure their needs are being met and to coordinate their care during this time.
HealthWest staff will conduct intake screenings over the phone for individuals wanting to start new services. Individuals seeking to become new patients should call (231) 720-3200.
Those experiencing a mental health crisis can contact the HealthWest crisis line 24 hours a day at (231) 722-HELP (4357).
Anyone with general questions about the services at HealthWest is encouraged to call (231) 724-1111.
HealthWest also has added a page to its website to provide regular updates to the community during the crisis.