Technology

Modern phone systems are modernizing business

July 31, 2019
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Daily newspapers, taxis and landlines all at one point seemed like rock-solid innovations that could never be replaced. But in the world of fast-moving technology and new advancements like online publications, Uber and smartphones, nothing is safe from evolution.

The world of business moves quickly these days, and that means people also need to communicate seemingly at the speed of light. Remember when a business phone was simply used to transfer audio between two people? Those days are long gone, as business phones now are largely making the shift from analog to digital, and from cable to the ever-elusive cloud.

While it can be difficult to make the shift from familiar technology to something new and daunting, the change to modern phone systems is a must for businesses that want to seamlessly transition into the future. Many large corporations already have digital phone systems, and those with standard phones, or what you picture when you think about a typical “landline,” will need to make the transition within the next few years.

Here are a few reasons why embracing modern phone systems are good for business:

Fully integrated

Modern phone systems have the ability to be part of a larger, cloud-based Unified Communication System, which integrates all communication services within a company. Having instant messages, voice, email, calendars, video conferencing and essentially any other communication tool all in one place makes for a consistent and seamless user experience.

For example, if you send a voicemail message to a coworker, they would then be able to access it through email or their cell phone. This type of system also allows people to create auto-responses to calls or messages that are sent in real-time. When everything lives in one unified system, gone are the days of bouncing between seven different communication platforms to respond to a single voicemail.

Global flexibility

Today’s workforce always is on the go, and that means technology needs to keep up with our work-from-anywhere habits. Having a cloud-based phone system will give you the ability to answer your desk phone from anywhere in the world. Modern phone systems can allow for employees to have their desk phone calls forwarded to their cell phone or even their computer. Voicemails also can be sent directly to email.

Having the flexibility to work from home, the airport, a coffee shop or a hotel means your employees have more freedom to get work done where they want and when they want.

Efficient and advanced

Modern phone systems have the ability to automatically route inbound calls based on the caller ID. This is extremely helpful and keeps customers or clients from having to deal with the hassle of waiting on the phone to eventually be connected to the right person or department.

Another great feature is the ability to connect website chats directly with an advanced phone system. Modern phone systems not only make your company run more smoothly from an internal standpoint, but can lend to an impressive level of customer service.

Centered on data

Companies that deal with a lot of inbound calls, and that would find value in tracking data behind said calls, would largely benefit from modern phone systems. New phone technologies allow for companies to track where people are calling from, when they are calling and how often.

This data then can be integrated into CRM services and allow for companies to evaluate and act upon phone analytics. This is an incredibly useful business tool that would be almost impossible to track if you’re using a standard phone system.

There are many advantages to making the switch toward a more modern phone system, and this type of technology actually may be much more cost-efficient. Being able to use your own equipment and better utilize company resources will simplify budgeting.

If you’re ready to take your business into the future, consider consulting an IT professional about what type of phone system would be best for your business.